I learned long ago not to spend too long trying to figure out why Las Vegas hotel operators make the decisions they do or my brain may explode. The latest interesting strategy comes from The Venetian, where customers are no longer able to book rooms in the Venezia Tower online or by calling the reservation line. When Five Hundy listener tpet tipped me off to this development, my first thought was that the tower was temporarily shut down until the economy improves and there’s more demand. Not so.
A friendly Venetian reservations rep told me Venezia rooms are still available but only from The Venetian’s casino marketing department or Expedia. She had no idea why management made this decision or how long the new policy will be in effect. Sure enough, a quick check of Expedia’s Web site yielded Venezia Tower suites for at least the next several months.
Way to serve your customers, Venetian!
